Right of withdrawal
If there are problems with your order or with a delivery, you can reach us at any time on - telephone number 030/78 096 588.
We will find a "clean" and uncomplicated solution.
However, due to legal regulations we are obliged to inform you about the right of withdrawal:
RIGHT OF WITHDRAWAL
The following right of withdrawal only applies to consumers:
After concluding a distance contract with an entrepreneur, consumers can have a right of withdrawal in accordance with Section 312d BGB. If there is such a right of withdrawal, amba-Seifenmanufaktur grants such a right of withdrawal.
You have the right to cancel this contract and return the goods within fourteen days of receipt of the goods or services without giving any reason.
The revocation period is fourteen days from the day on which we receive the revocation, but not before the goods are received by the recipient and also not before the fulfillment of our information obligations in accordance with Art. 246, § 2 in conjunction with § 1 Paragraphs 1 and 2 EGBGB.
Only in the case of goods that cannot be sent as a parcel (e.g. bulky goods) can you declare the return by requesting them to be returned in writing. Timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at our risk and expense. The return or the return request must be sent to:
Amba soap manufactory
Phone: +49 (0) 30/780 965 88
Effects of withdrawal
In the case of an effective cancellation, the mutually received services are to be returned and any benefits drawn are to be surrendered.
In the event of a deterioration of the item and for uses (e.g. advantages of use) that cannot or partially not or can only be surrendered in a deteriorated condition, you must pay us compensation. You only have to pay compensation for the deterioration of the item and for any benefits drawn if the use or the deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop. Obligations to reimburse payments must be fulfilled within 14 days. The period begins with the receipt of the goods.
You bear the cost of returning the goods.
Please avoid damage and contamination of the product. Send
the goods please
If possible in the original packaging with all accessories and with all
Packaging components back to us. Use a protective one if necessary
If you no longer have the original packaging, please provide one
suitable packaging for adequate protection against transport damage.
If possible, please do not send the goods back to us freight collect.
Please note that the aforementioned numbers 1-2 are not a prerequisite for the
effective exercise of the right of withdrawal.
If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
According to §§ 312d Abs. 4 Nr. 1, 356 Abs. 2 S 2 BGB, the right of return does not exist for contracts for the delivery of goods that have been manufactured according to customer specifications or that have been clearly tailored to his personal needs, as well as for the delivery of audio or Video recordings or software, provided that the data carriers, goods or services supplied have been unsealed by the consumer.
To exercise your right of withdrawal, you must contact us (amba Seifenmnaufaktur, Martin-Luther-Str. 113, 10825 Berlin, phone: +49 (0) 30 - 78 096 588, email: firstname.lastname@example.org) by means of a a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
If you want to cancel the contract, please fill out this form and send it back to:
amba soap manufactory
Phone: +49 (0) 30 - 78 096 588
or use the cancellation form